once in a while a big company does something above and beyond the call
I recently bought a nice little futon at Canadian Tire. The tie down
broke as I was hauling it back to Winnipeg and the box took flight ...
landing not too gracefully on the side of the highway. I doubled back
to pick up the pile of rubbish.
Once at home, I decided to assemble what I could and found - miracle
of miracles - all of the pieces were there, right down to the nuts and
bolts. Only one piece (half the back frame) was damaged. Everything
else was great.
I sent an eMail to Ameriwood (the contact on the instructions) and
told them exactly what happened. I wanted to buy a replacement part.
They sent me two new halves absolutely free of charge - they even paid
Ya gotta love 'em :))
A while ago I purchased a Logitech MK320 wireless keyboard/mouse combo
for use on my notebook. This is a sweet unit. Great control - no wires
cluttering up my limited desk space.
Being somewhat old and foolish - I managed to lose the dongle (the USB
I sent a request to Logitech support explaining my problem and asked
if I could purchase a new dongle.
They cannot sell the dongle by itself but they did agree to send me a
complete new combo - free of charge - one time only ....
gotta love 'em :))